Refund & Cancellation Policy – Ninikart
At Ninikart, customer satisfaction is our top priority. We aim to provide a smooth and transparent shopping experience. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
Customers may cancel their order before it has been shipped. Once the order is processed or dispatched, cancellation requests will not be accepted. To request a cancellation, please contact us immediately with your order details.
2. Return Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The issue is reported within 24–48 hours of receiving the product.
- The product must be unused, in original condition, and with all original packaging.
Products showing signs of use, damage after delivery, or missing packaging may not be eligible for return.
3. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons unless received damaged or defective. This includes (but is not limited to) personal-use items, opened packaging, or customized products.
4. Refund Process
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
5. Replacement Policy
If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to an error from our side (damaged, defective, or wrong item delivered).
7. Cancellation by Ninikart
Ninikart reserves the right to cancel any order due to stock unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be issued.
8. Contact Us
For any refund, return, or cancellation-related queries, please contact us through our website support section. Our team will assist you as quickly as possible.
